Terms & Conditions

Last Updated: September 9, 2025

Welcome to Up North Needlepoint. By accessing or using our website www.upnorthneedlepoint.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, you should not use this site.

1. General Information

This website is owned and operated by Up North Needlepoint. Throughout the site, the terms “we,” “us,” and “our” refer to Up North Needlepoint.

We reserve the right to update or change these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes means you accept the updated Terms.

2. Online Store Terms

  • You must be at least 18 years old to make a purchase on this site.
  • You agree not to use our products for any unlawful or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Availability

  • We make every effort to display accurate product images, descriptions, and pricing. However, we cannot guarantee that your device’s display accurately reflects product colors.
  • All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Orders and Payments

  • By placing an order, you agree to provide current, complete, and accurate purchase and account information.
  • All prices are listed in U.S. dollars.
  • Payments are processed securely through our chosen payment providers. We do not store your payment details.
  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

5. Shipping and Delivery

  • We ship orders to addresses within the United States (and internationally, if applicable).
  • Shipping costs are displayed at checkout.
  • Once an order has shipped, we are not responsible for delays, lost packages, or damage caused by the carrier.

6. Returns, Refunds, and Damaged Items

  • All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
  • We do not provide refunds under any circumstances, except where required by law.
  • If an item arrives damaged or defective, you must contact us within 7 days of delivery with photos of the product and packaging. We will work with you to provide a replacement or solution at our discretion.
  • Please review product descriptions and your order details carefully before completing your purchase. If you have questions about an item, contact us before ordering.

7. Accounts and User Responsibilities

  • If you create an account, you are responsible for maintaining the confidentiality of your login details.
  • You agree to notify us immediately of any unauthorized use of your account.
  • We are not liable for any loss or damage resulting from your failure to protect your account information.

8. Comments, Reviews, and User Content

  • Customers may leave comments, reviews, or other content on the site, provided it is not unlawful, obscene, threatening, defamatory, infringing on intellectual property rights, invasive of privacy, or otherwise objectionable.
  • You may not use a false email address, impersonate another person, or mislead others as to the origin of content.
  • By posting content, you grant Up North Needlepoint a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, publish, and display such content in connection with our business.
  • We reserve the right to remove or edit any content we determine, in our sole discretion, violates these Terms or is otherwise inappropriate.
  • We are not responsible for user-generated content posted by customers.

9. Intellectual Property

  • All content on this site, including text, graphics, logos, images, and designs, is the property of Up North Needlepoint or our content providers and is protected by copyright and trademark laws.
  • You may not copy, reproduce, distribute, or exploit any part of this site without our prior written consent.

10. Limitation of Liability

  • We are not liable for any damages arising from the use of our products or website, including but not limited to indirect, incidental, or consequential damages.
  • Our liability for any claim related to a product will not exceed the amount paid for that product.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law rules.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Up North Needlepoint
[email protected]
4848 Le Blond Avenue, Cincinnati, OH 45208