🛍️ Orders

• All sales are final. Please double-check your order before completing checkout.
• We do not accept returns, cancellations, or exchanges.

🚚 Shipping

• We ship within the U.S. (and internationally if available).
• Shipping costs are shown at checkout.
• Once shipped, we are not responsible for delays or lost packages caused by the carrier.

📦 Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery.
• Include photos of the item and packaging.
• We will work with you to send a replacement or find a solution.

⭐ Reviews & Comments

• Customers are welcome to leave reviews on our site.
• Reviews must be respectful and not include offensive or misleading content.
• We may remove reviews that violate these guidelines.

📩 Questions?

Contact us at:
Up North Needlepoint
[email protected]