Privacy & Cookie Policy

Effective Date: August 28, 2025

Up North Needlepoint (“we,” “our,” or “us”) respects your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit www.upnorthneedlepoint.com (“Site”), place an order, create an account, subscribe to our communications, or otherwise interact with us.

1. Information We Collect

When you use our Site, we may collect:

a. Information You Provide

  • Contact details: Name, shipping and billing addresses, phone number, email address.
  • Order details: Items purchased, payment method (we do not store full credit card details).
  • Account information: Username, password, order history, saved addresses, and communication preferences.
  • Marketing sign-ups: Email address and preferences when you subscribe to our promotional or sale announcements.
  • Messages: Any information you send via contact forms, live chat, or email.

b. Information We Automatically Collect

  • Usage data: Pages you visit, time spent, browser type, device type.
  • Cookies and similar technologies (see Section 6).
  • IP address and approximate location.

We collect this information using Google Analytics tracking tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Send order confirmations, shipping updates, and customer service messages.
  • Manage your online account and saved preferences.
  • Send promotional emails, sale alerts, and marketing updates (only if you’ve opted in — see Section 5).
  • Improve our website and services.
  • Personalize your shopping experience.
  • Prevent fraud and secure transactions.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., payment processors, shipping carriers, email marketing platforms).
  • Analytics providers (e.g., Google Analytics) to help improve our Site.
  • Legal authorities if required by law or to protect our rights.

4. Payments

We process payments securely through Stripe. We do not store your complete payment card details.

5. Marketing Communications

  • If you choose to receive marketing emails, we will use your contact information to send you updates about promotions, sales, and new products.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Even if you opt out of marketing, we may still send essential service messages related to your orders or account.

6. Cookies & Tracking Technologies

a. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

b. How We Use Cookies

We use cookies to:

  • Remember your cart, account, and preferences.
  • Improve site performance and user experience.
  • Analyze site traffic through Google Analytics.

c. Third-Party Cookies

Google Analytics cookies help us understand how visitors use our Site. Google may use this data for its own advertising and analytics purposes. You can learn more here: https://policies.google.com/technologies/partner-sites

d. How to Control Cookies

You can adjust your browser settings to block or delete cookies. Please note that disabling cookies may affect site functionality.

7. Your Account

If you create an account on our Site:

  • You can view and update your personal information and saved addresses anytime by logging into your account.
  • You can request deletion of your account by contacting us at [email protected].
  • We retain certain order information for tax and legal purposes, even if your account is deleted.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or deletion of your data.
  • Opt-out of marketing communications.
  • Restrict certain types of processing.

To make a request, email us at [email protected].

9. Data Retention

We retain your personal information for as long as needed to provide our services, comply with legal obligations, and resolve disputes.

10. Security

We use industry-standard measures to protect your data. However, no online transmission or storage method is 100% secure.

11. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect their information.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted with a new “Effective Date.”

13. Contact Us

If you have any questions about this policy or your personal information, contact us at:

Up North Needlepoint
4848 Le Blond Avenue, Cincinnati, Ohio 45208
Email: [email protected]
Phone: 513-379-1100