FAQ's
Find quick answers to our frequently asked questions.
What carrier do you use for shipping?
We ship via USPS. Non-custom items will ship within 3-5 business days.
Do you offer free shipping?
Free Standard USPS Shipping on orders over $49. $49 threshold applies to inventory items and does not include shipping charges and applicable taxes. Discount is applied immediately at checkout.
How long will my order take to ship?
Non-custom orders will typically ship within 3-5 business days.
What is your return policy?
Unfortunately, we cannot accept returns. However, if there is a quality issue with your order, please email us at hello@upnorthneedlepoint.com and we will do our best to make it right.
I have additional questions about my order. Who should I reach out to?
The best way to receive an answer is to email us at hello@upnorthneedlepoint.com
Do you sell wholesale?
Yes, we sell our Project Bags and NDLPT Necessity Keychains wholesale. To get more information, visit the Wholesale section of our site.
Didn’t see your question here?